Accessibility statement

We want the website to be accessible and usable for as many people as possible. So, we are continually striving to enhance the accessibility and usability of our website. Our efforts include the implementation of:

  • easier-to-read colours and sufficient contrast levels
  • use of plain English to make the website text as simple as possible to understand
  • larger font and zoom in up to 400% without the text spilling off the screen
  • navigation of most of the website using just a keyboard
  • ability to listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver).

AbilityNet has advice on making your device easier to use if you have a disability.

Learn more about the actions taken to enhance accessibility on this website by referring to our accessibility policy below.

Compliance Statement

The website has been built using code compliant with W3C standards for HTML and CSS, ensuring compatibility with current browsers. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, the non-compliances are listed below.


We welcome your feedback on the accessibility of Highland Wildlife Park. Please let us know if you encounter accessibility barriers on Highland Wildlife Park:

Phone: 0131 334 9171


Visitor Address: The Royal Zoological Society of Scotland, Edinburgh Zoo, 134 Corstorphine Road, Edinburgh EH12 6TS

We try to respond to feedback within 5-10 Business Days.

Technical Specifications

Accessibility of Highland Wildlife Park relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Highland Wildlife Park, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Highland Wildlife Park:

  1. Embedded Videos: Some embedded videos do not have captions or subtitles. Captions are provided for all pre-recorded audio content in synchronised media, except when the media is a media alternative for text and is clearly labelled as such.
  2.  Audio Description (Pre-recorded): The way the content is presented affects its meaning, and a correct reading sequence is not programmatically determined. This fails WCAG 2.2 AA success criteria 1.2.3 and 1.2.5.
  3. Focus Visible: At 250% zoom and higher, the keyboard focus is not always visible and clear. The focus moves through the hamburger menu links without showing the selected menu link. This fails WCAG 2.1 success criterion 2.4.7.

Content not within the scope of the accessibility regulations

  1. Live Video: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Assessment approach

This statement was prepared on 5th May 2024. It was last reviewed on 7th May 2024.

This website was last tested on 23rd April 2024. The test was carried out by The Union Advertising Agency.

We used this approach in deciding on a sample of pages to test: we chose a range of pages for each page template so that we could cover all of the content block types.