Plan Your Visit

We are closed

Following government announcements on Monday 4 January, we took the very difficult decision to close Highland Wildlife Park until further notice.

We know so many of you have loved being able to visit your park and enjoy our outdoor spaces and amazing animals in recent months, which has made this decision even harder. Your support has been incredible and every visit, membership and purchase in our shop and café has helped to care for our animals and protect species from extinction.

Together with existing travel restrictions, the new rules on outdoor gatherings and legal requirements to stay at home wherever possible would have reduced our visitor numbers to the point where we could not remain open.

We’re sure you’ll have lots of questions about what this means for you, the park and our animals which is why you’ll find a list of frequently asked questions below. Please read these carefully before getting in touch – you’ll find contact details at the bottom of this page.

Thank you for your support and patience.

Frequently asked questions

  • General
  • Fundraising and donations
  • Memberships and tickets
  • Animals, adoptions and experiences
  • At home learning

General FAQs

  • Why is the park closed?

    Following government announcements on Monday 4 January, we took the very difficult decision to close Highland Wildlife Park until further notice.

    Together with existing travel restrictions, the new rules on outdoor gatherings and legal requirements to stay at home wherever possible would have reduced our visitor numbers to the point where we could not remain open.

  • How long will you be closed for?

    We are closed until further notice and will be closely following government and public health advice.

    When it is safe to welcome you all back, we will be sure to let you know!

    You can sign up for our email newsletters and follow us on social media to stay up to date with our latest news, including any animal births, and our many conservation projects here in Scotland and around the world.

  • Do you have live webcams?

    Yes! You can see what our cheeky snow monkeys are up to on snow monkey cam.

    Our charity also runs live webcams at Edinburgh Zoo which include our pandas, tigers, lions, penguins and koalas. Visit edinburghzoo.org.uk/webcams.

    Ps. you can even still visit the park with our Discovery and Learning team's Virtual Tours!

  • Can I volunteer to look after the animals?

    We are not able to take on volunteers at this time, though rest-assured our dedicated keepers and vets will continue giving our animals the very best of care and we will keep you up to date with how they’re all getting on.

    The best way to help, if you can, is to consider giving a donation to feed the animals today at highlandwildlifepark.org.uk/help

    You can also adopt an animalbecome a member, join as a patron, or be a conservation hero and start your own fundraising campaign.

    If you'd like to give the animals a treat, we also have an Amazon Wishlist for enrichment - find out more.

  • What is the best way for me to help?

    Our dedicated keepers and vets will continue giving our animals the very best of care and we will keep you up to date with how they’re all getting on.

    If you can, please consider giving a donation to feed the animals today at highlandwildlifepark.org.uk/help

    If you're looking for another way to help our charity, please read our 'Fundraising and donations' FAQs.

Fundraising and donations

  • What is the best way for me to help?

    Our dedicated keepers and vets will continue giving our animals the very best of care and we will keep you up to date with how they’re all getting on.

    If you can, please consider giving a donation to feed the animals today at highlandwildlifepark.org.uk/help

    You can also adopt an animalbecome a member, join as a patron, or be a conservation hero and start your own fundraising campaign.

    Other ways to help include sharing our fundraising appeals with your friends and family online - every like, share and retweet really does make a difference.

     

  • Can I volunteer to look after the animals?

    We are not able to take on volunteers at this time, though rest-assured our dedicated keepers and vets will continue giving our animals the very best of care and we will keep you up to date with how they’re all getting on.

    The best way to help, if you can, is to consider giving a donation to feed the animals today at highlandwildlifepark.org.uk/help

    You can also adopt an animalbecome a member, join as a patron, or be a conservation hero and start your own fundraising campaign.

    If you'd like to give the animals a treat, we also have an Amazon Wishlist for enrichment - find out more.

  • Do you accept food donations for the animals?

    Many of our animals have specialist diets and we need to be very careful about what food we order and when it arrives to make sure they have everything they need and to avoid as much waste as possible.

    The best way to help, if you can, is to consider making a donation to feed the animals at highlandwildlifepark.org.uk/help

    If you're representing a business that have a specific item to offer, or would like to support our charity in a different way, please email supportus@rzss.org.uk.

Memberships and tickets

  • What does this mean for my membership?

    Your membership helps to care for our animals here at the park and supports our charity's wildlife conservation work around the world, even while we're closed.

    We will stay in touch with our members by email and you can also follow RZSS and Highland Wildlife Park on Facebook, Twitter and Instagram for updates on how the animals are doing.

    If you're not receiving member emails, you can sign up today to be the first to find out about upcoming events and the latest animal news at both Edinburgh Zoo and Highland Wildlife Park, as well as discovering how we’re protecting threatened species in Scotland and around the world.

    We know this is a challenging time for everyone, so please do email our team at membership@rzss.org.uk if you have any further questions about your membership or payments at this time.

  • What happens to my pre-booked tickets or gift voucher?

    We have emailed everyone who had pre-booked tickets for January. Please check your inbox before contacting our team at wildlife@rzss.org.uk.

     

    If you have a gift voucher due to expire while we're closed, we will be extending all expiration dates.

    Thank you for your support and patience. Our small team are working as fast as they can and will get back to everyone as quickly as possible.

  • Can I become a member?

    Yes! You can join us as a member online.

    By joining today, you will be helping our amazing keepers care for your favourite animals as well as protecting vulnerable species here in Scotland and in more than 20 countries around the world. 

    During this difficult time, your support is more vital than ever.

  • How do I check the status of my membership or renew?

    To check the status of your membership, or to restart/renew your membership, please contact membership@rzss.org.uk.

    We are receiving LOTS of messages and will get back to you as soon as we can. Thank you for your patience.

Animals, adoptions and experiences

  • Are the animals okay?

    Yes. Throughout this time, our keepers and vets have been continuing to give our animals the best of care and working hard to keep their routines as normal as possible.

    Our keepers are wearing masks and taking even more precautions to protect the animals and themselves.

    After a number of cases of avian influenza (bird flu) have been confirmed in the UK, we have also implemented extra measures to help protect our birds.

    You can help care for the animals you love with a donation today at highlandwildlifepark.org.uk/help

  • Are keeper experiences available?

    In line with government and public health advice, all our keeper experiences are postponed until further notice.

     

    We will update everyone when they are available again.

  • Can I adopt an animal?

    Yes! Animal adoption is a great way to support our charity and makes for a lovely treat or gift.

    By taking out an adoption with us, you are helping to care for your favourite animals. Our food bill alone for Highland Wildlife Park and Edinburgh Zoo is more than £60,000 every month.

    Your support will also help to save animals in the wild by funding our many conservation projects here in Scotland and around the world.

    Find out more at rzss.org.uk/adopt

At home learning

Have another question?

Please bear with us (pun always intended) - we are receiving LOTS of messages and emails and will get back to everyone as quickly as we can.

Like many other charities, we are working with a smaller team at the moment and will not be able to answer phone calls at this time.

We really appreciate your support and patience and kindly ask that you read all of the information available before getting in touch.

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